← Back to Repatrack PRO

Privacy Policy

Last updated: 4 April 2026

This policy describes how Repatrack PRO (repatrack.pro) processes the personal data of its users in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian legislation.

1. Data controller

Kaloyan Kanchev
Email: [email protected]

2. What data we process

Account data:

• name, email, phone number
• password (stored in hashed form)
• profile photo (optional)

Request and service data:

• addresses, coordinates, routes
• vehicle information
• photos, offers, messages

Company data:

• company name, registration number, address
• description of services

Live location data:

• geographic coordinates (latitude/longitude)
• speed, direction (heading)
• accuracy
• timestamp

This data is collected only when using live tracking features and is used for coordination between users, route visualisation, security and fraud prevention.

Technical data:

• IP address
• device and browser
• security and activity logs

3. How we use the data

• creating and managing accounts
• providing platform features
• communication between users
• transport tracking (live location)
• security and fraud prevention
• sending notifications and system messages

4. Legal basis

• Contract – for use of the platform
• Legitimate interest – security and fraud prevention
• Legal obligation – accounting and legal requirements
• Consent – for cookies and marketing

5. Who we share data with

• other users (only information you publish yourself)
• Stripe (payments)
• NOWPayments (crypto payments)
• Cloudinary (image storage)
• Brevo, Mailjet, SMTP2Go, SendPulse (email delivery)
• Google Analytics / Meta Pixel (only with consent)

Repatrack PRO does not sell personal data.

6. Visibility of data

Some information you publish (e.g. requests, offers, profile) may be visible to other users of the platform.

Location data is not publicly visible to all users and is only displayed within specific features.

7. Retention periods

• account – as long as it exists
• requests and offers – up to 12 months
• live location – up to 90 days
• payments – in accordance with Stripe's policies

8. Your rights

You have the right to:

• access your data
• rectification
• erasure
• restriction of processing
• data portability
• objection
• withdrawal of consent

Contact: [email protected]

9. Security

• HTTPS connection security
• password hashing
• protection against common attacks
• access control

10. Complaints

Commission for Personal Data Protection (CPDP) — Bulgaria
www.cpdp.bg
[email protected]

11. Changes

This policy may be updated as needed. The current version is always published on the website.